account suspended

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    Tom Stoodley 
    Asked on March 12, 2020 at 03:20 AM

    Could you re-enable my account please?


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    Answered on March 12, 2020 at 03:25 AM

    Hi Tom Stoodley,

    Your account was suspended because your form "91514458811" is collecting sensitive personal information from the users which are against our Terms of Use.

    Phishing. You agree that Company may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    If you let us delete these parts in your form, we can re-activate your account. Please let us know if you need any further assistance.

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    Tom Stoodley 
    Answered on March 12, 2020 at 03:29 AM
    It’s a webcast registration form – users are required to enter their subscription number and full name. Which element is against your terms?
    Kind regards,
    Tom Stoodley | Broadcast & Audio Visual Freelancer
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    Answered on March 12, 2020 at 06:53 AM

    Your account was suspended due to having a password field.

    Do note that we don't allow collecting sensitive information in the form such as username and passwords.

    I have removed the guilty field and lifted the suspension in your account.

    Kindly follow our terms of use to avoid your account getting suspended.