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    What's the fastest way to reach someone to unblock a suspended account?

    Asked by Sarah Eilefson on May 22, 2013 at 09:20 PM

    My account was autosuspended due to phishing suspicions, but it's a legitimate account with a deadline attached to the form. Help!

    Page URL:
    http://www.nvam.org/index.php?option=com_content&amp;view=article&amp;<br/>id=518:request-for-proposals-community-mural-project&amp;catid=42:comm<br/>unity-events&amp;Itemid=10

    autosuspended deadline attached
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    Answered by jeanettebmz on May 22, 2013 at 09:27 PM

    The problem with your account is that you created a login form (a combination of password and username/email), and this is what it caused your account to be suspended. It looks like you imported such form , but it also looks unused

    so I could reactivate your account but I would have to delete that form.

    Also I would recommend you the following in order to prevent further suspensions, 

     -Do not create password fields in combination with username/email fields in any form. In other words, do not create login forms

    -Do not to leave untitled or unused forms: forms showing unlabeled fields, submit button-only  or forms with no fields at all

    -Upgrade to Paid subscription:  Our paid customers will not be automatically suspended, we have a dedicated team to review paid customers. However,  if  we determine that a form belongs to a real "paid" phisher, we will not suspend that account immediately, but we will first notify this to the paid user. However, if we determine it is actually a "paid phisher" we will cancel the subscription and suspend the account immediately.