What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I Requested an Account Cancellation

    Asked by eschwartz on April 16, 2011 at 05:34 PM

    I requested an account cancellation a few days ago and I was advised that my request would be forwarded to the appropriate person handling such requests.  Why is this account still open?

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    JotForm Support

    Answered by abajan on April 16, 2011 at 06:19 PM


    Having just read the threads about the account mixups (two users with the same username) I suspect the delay is being caused by extra care being taken not to delete both accounts.

    Nevertheless, I will submit a ticket on the matter ASAP.

    EDIT: A notification has been sent to the relevant people.