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    Product with long descriptions and quantities does't look good on email notification

    Asked by Alsolajan on May 23, 2013 at 06:45 AM

    Hello

    We created a form where customers can order samples. The form allows multiple items to be selected. Unfortunately, the notification email with the confirmation looks very chaotic. Is there a way to structure the layout so that the different ordered items are clearly separated from each other?

    Screenshot
    purchase email layout different selected
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    JotForm Support

    Answered by Morian on May 23, 2013 at 09:28 AM

    Yes you could structure the layout. The "Insert Row" before and after each field would help clear that out. Adding rows in between would help space out items in the email.

     

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    Answered by on May 24, 2013 at 03:00 PM

    Well, the problem is that there is only ONE item called "input" and nothing else. All the different products I placed in the purchase order form are listed under that one.

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    JotForm Support

    Answered by Morian on May 24, 2013 at 03:28 PM

    I see. Alright, I'll clone your form and we'll see what we can do about it. Thanks.

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    Answered by on May 24, 2013 at 03:30 PM

    Thanks. That would be great!

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    JotForm Support

    Answered by EltonCris on May 24, 2013 at 05:02 PM

    Hi there!

    I have submitted this to our higher team so they'd be aware about this and probably provide a better layout if possible. It seems like the default layout isn't good for a long product description with quantity options and more.

    Hopefully they will come up a better one for this. We will let you know for any updates.

    Best Regards!

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    Answered by on May 25, 2013 at 02:51 AM

    Thank you very much. I can imagine that this issue is important for other users too.

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    Answered by on May 27, 2013 at 02:04 AM

    Hello

    Do you have any updates already?

    Regards

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    JotForm Support

    Answered by Morian on May 27, 2013 at 02:07 AM

    Hello there! Right now we do not have an update yet from our development team regarding this but we will certainly let you know as soon as they are able to fix this. Thank you!

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    JotForm Support

    Answered by NeilVicente on May 27, 2013 at 10:20 AM

    @Alsolajan

    We have just released an improvement to the product details on email alerts.

    Items are now enclosed in a bulleted list, so your emails should now look like the one pictured below.

    We'd be happy to hear your feedback.

    Cheers!

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    Answered by on May 28, 2013 at 01:47 AM

    Wow! Thank you very much. You guys are amazing. That’s exactly what I had in mind. It looks structured and the items are easy to differentiate. Thanks again!

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    JotForm Support

    Answered by EltonCris on May 28, 2013 at 01:49 AM

    Glad you like it. Thanks for your feedback.

    Best Regards!