What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Mixup

    Asked by eschwartz on April 16, 2011 at 05:36 PM

    I am still showing up as eschwartz.  I was advised over a week ago that this issue would be resolved within 24 - 48 hours.

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    JotForm Support

    Answered by liyam on April 18, 2011 at 09:59 AM

    Hello 10lblobster,

    We apologize for this delay as our developers have been very busy.

    Have you tried using a different browser or have you tried clearing your temporary internet files and cookies?  Not sure what's happening but when I logged in to your account I was able to click the upgrade link and I was redirected to the payment form properly as 10lblobster.

    Let me know if this works.

    Thanks.