Why isn't the autoresponder saving changes

I've changed the auto response email and saved it, but it is still sending out the old one. Is there a reason for this or an option I should choose?

Apologies for the inconveniences caused. 

May you please kindly provide us the details about the changes you've performed on your emails? 

Also, did the changes reflect when you go to edit the email? 

I would also recommend you to share us the form URL so we can inspect the form. 

Looking forward to your response.