Is there a way I can change my billing information as a customer

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    Asked on March 13, 2020 at 07:54 PM
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    Answered on March 13, 2020 at 08:39 PM

    Thanks for reaching out to us. If you are referring to changing your billing information on your Jotform account, yes.
    To change your billing info, access your Account Billing page, scroll down and change the payment method.
    Please refer tot he guide below for further details: How-to-Change-Billing-Credit-Card
    I hope this was helpful. If not, feel free to contact us at any time.

    Thank you.

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    Answered on March 13, 2020 at 08:45 PM

    Hi there, @Kriscampy726!

    NOTE: You can use only one payment method per subscription. Therefore, you need to cancel your current subscription in order to be able to switch to another billing method, i.e. from credit card to PayPal.

    Moreover, you can definitely change your current billing method information by following instructions below:

    1. Click the user icon on the top right corner, then click on "Settings".

    2. Head to The "Billing" tab, you can find it on the left side.

    3. Make sure you close the shown plans section to be able to view your billing information handily.


    4. Now, you should be able to see your current billing method, assuming yours is via credit card, you should be seeing the following image. Click "Change Credit Card" button.

    4. Ultimately, you can now view and update your current billing method information.

    For more tips on how you can change your billing information, I recommend that you visit this page.

    Hope that answers your question. 

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    Answered on March 13, 2020 at 10:29 PM
    Money gets taken out monthly from a gym that I have a membership through. Can I change the cc information for that?
    Sent from my iPhone
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    Answered on March 13, 2020 at 10:57 PM

    Our apologies for the inconvenience. You need to contact the gym to change your gym membership billing method.