account suspended

  • Profile Image
    Paul Wallmann 
    Asked on March 15, 2020 at 07:18 AM

    Used to login via google but it wouldn't let me. So I reset my password, tried logging in and (likely) typed in the new password wrong and got locked out due to spam. Really need to get back in there so if you can help out that would be great.

  • Profile Image
    JohnRex
    Answered on March 15, 2020 at 07:32 AM

    Hello Paul - As checked, your form: Home Loan Application was found on your account and flagged as Fake Loan Offer scam.

    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms.

    In order to reactivate your account, we will have to delete the offending form.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution.

    You also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector.

    Send these proofs to reviewers@jotform.com with Thread #2209889 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

  • Profile Image
    Paul Wallmann 
    Answered on March 15, 2020 at 07:48 AM

    Fine (I don't have a home loan application) I'm locked out of the account though.

    1584272813Screen Shot 2020-03-15 at 7.46

  • Profile Image
    JohnRex
    Answered on March 15, 2020 at 08:54 AM

    I just checked this account - fiflowssolutions a which is associated with the email address you provided above and I can see the said form there.

    15842768472209889.png

    In case you're referring to a different account, please let us know the username/email address so we could check.