Account suspended again

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    Norm Stephens 
    Asked on March 16, 2020 at 04:49 AM

    Good morning

    Our account is suspended yet again!

    Please can you explain why?

    We will need to look for another solution as we can't keep asking employees and future employees to fill in a form that doesn't work, it's embarrassing.

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    Answered on March 16, 2020 at 06:24 AM

    Hello, I have checked your account and it is suspended due to collecting sensitive information such as NIN and UTR without the proper widgets which violated our terms of use.

    Please be aware that online form builders, including Jotform are being used for identity theft in the past.
    We go to great lengths to prevent this. That is why collecting sensitive information(National Insurance number and Unique Tax Reference Number) are considered as a Phishing activity as stated in our Terms

    If your purpose is not to collect there sensitive information from the general public, but from your own customers; you comply with recommendations below, then we can make the exception:

     1. Add Terms of Use widget (for your users to read and agree). This will surely make your forms not to be considered as guilty of phishing activities

    However, before lifting the suspension in your account, we would have to delete the guilty fields and you can add the recommended widget.

    Looking forward for your response.

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    Answered on March 16, 2020 at 07:29 AM
    Took you a while to suspend the form for this as it has been like it for over a month.
    Please do what you need to to enable the account again and we will add terms and conditions widget.
    I take it we can then ask for direct document uploads of licences etc as well then?
    Norm Stephens
    Operations Manager
    t: 01905 382694
    m: 07747 793826
    The Gate House, Hospital lane, Powick
    Worcestershire, WR2 4SQ
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    Answered on March 16, 2020 at 08:52 AM

    Yes, you may use the upload field to collect copies of valid ID's as long as the the mandatory widgets are present or the form is encrypted.

    Mandatory widget is the Terms and condition (for users to read and agree) and E-Signature (for user's to sign and agree to provide such sensitive information).

    I have lifted the suspension in your account severnsecurity.

    If you have further questions, let us know.