Required fields not working on an order form

  • Profile Image
    CaepeSchool
    Asked on May 24, 2013 at 02:57 PM

    Hi!

    I have created an order form using PayPal as the processor. (Form name: $99 Social Order) When I click the "Go to Payment Page" button, it takes me to the PayPal payment page, even if no fields (including required fields) have been completed.

    I have tried the direct form link (http://form.jotformpro.com/form/30958270986973) as well as multiple embed methods, and I get the same result each time. I have Javascript and cookies enabled.

    Thank you for your help!

    John

  • Profile Image
    jeanettebmz
    Answered on May 24, 2013 at 04:19 PM

    First of all thank you very much for providing to us with all of those details, it saves us time !

    I have made a test in a form of mine but I could not replicate the issue.

    However, when I cloned your form , I was able to see what you are talking about . So I am forwarding this issue to our 2nd level engineers

    You should get an update when the problem gets fixed here.