What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    reply address on auto-responders

    Asked by Masalamedia on May 24, 2013 at 04:03 PM

    can you please provide an update on the most reliable method for setting up


    SENDER EMAIL

    and

    REPLY-TO EMAIL

    on JF Autoresponders? 

     

    In the past I (and many others) have had delivery failures, only to be told that NOREPLY@JOTFORM.COM was the only reliable address to use. 

    - Is that still true?

    - Should we be using NOREPLY@JOTFORM for the Sender Email and/or the Reply-To email? (and what's the difference)

    - If one of these two return addresses is basically unreliable unless it's NOREPLY@JOTFORM shouldn't the Autoresponder default to that value and/or throw a warning to the  user if something else is selected?

    Screenshot
    JotForm email sender reply-to
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    JotForm Support

    Answered by Mike_T on May 24, 2013 at 05:14 PM

    Thank you for contacting us.

    1. You can use any email address as your REPLY-TO EMAIL, it should not affect the delivery.

    2. When the SENDER EMAIL is set to your custom email address, email will be sent from our own mail servers. You can use that option, but some mail servers with strict policies might filter / mark as spam such messages.

    That is why we recommend to use the noreply@jotform.com as SENDER EMAIL, it will switch the mailing method to Amazon SES, and should be more stable in general.

    Please feel free to contact us if you need any further assistance.