How can I reactivate my account?

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    Mara 
    Asked on March 19, 2020 at 07:19 PM
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    Flavio_A
    Answered on March 19, 2020 at 08:11 PM

    Hi Mara,

    Your account was suspended because one of your forms (https://www.jotform.com/form/200638506754861) is requesting IDs from users. In that kind of situation it is mandatory to include a Terms & Conditions and a Signature widget, for security reasons.

    In order to reactivate your account, I must delete the offending fields. Since there are a few submissions to the form, I must ask for your approval first.

    Please let me know if I can get going.

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    Mara 
    Answered on March 22, 2020 at 08:25 PM

    Hi, Yes thats fine. Please do what you need to as my business is relying on application forms at the moment. Thank you

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    jherwin
    Answered on March 23, 2020 at 01:10 AM

    I have now removed the offending fields and reactivated your account. Please add the necessary widgets before collecting IDs.

    Thank you!