What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I cancel my paid subscription?

    Asked by Srajano on May 26, 2013 at 12:59 PM


    I bought a one month subscription in order to do a series of tests uploading large files. Actually, there is very little traffic on my site, so I don't need a paid subsription anymore. Please tell me how to cancel the next payment.



    John Lejderman

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    Answered by Srajano on May 26, 2013 at 01:01 PM

    I found the "downgrade" button under the PRICING tab. The free service level is working fine for me. Thanks!

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    Answered by sidharth_kch on May 26, 2013 at 02:29 PM


    Glad to know that you were able to downgrade your account yourself.

    Should you have any questions please feel free to contact us.