What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Updated account email, still receiving notifications at old email

    Asked by juliatopaz on May 26, 2013 at 10:06 PM

    Hi, I made a contact form, but decided I wanted to receive email notifications at a different email address. So I changed the account email address and also changed the 'recipient email' in the form email notification form. When I tested the form email notifications, it sent to the correct email address. However, when I embedded the form on my site and tested it manually that way, it still sent to the old email address. How can I fix this?

  • Profile Image

    Answered by juliatopaz on May 26, 2013 at 10:08 PM

    never mind! it's working now. :)

  • Profile Image
    JotForm Support

    Answered by Goldo on May 27, 2013 at 01:07 AM

    Glad you got it working. I'd also like to add that it's better to grab a fresh embed code once you made changes to your form.