Why is Order ID missing from the form submission?

  • jackwong
    Asked on March 22, 2020 at 11:25 PM

    Hello, 

    Am having problems with this form "Eu Yan Sang Corporate Order Form"

    Not sure if I have missed out on any configuration as the order can't be submitted as shown on screenshot.


    Thanks

    Jotform Thread 2220682 Screenshot
  • claire
    Replied on March 23, 2020 at 3:58 AM

    Hi,

    I cloned and checked your form. I replicated the issue. The error is actually related to the missing configuration on the payment field, to resolve the issue, please follow these steps below:

    1) In the "Form Builder" section, click the "Build" button.

    2) Click the "Payment Settings".

    1584950050Screen Shot 2020 03 23 at 10 Screenshot 10

    3) Authenticate your PayPal account by click "Connect with PayPal".

    1584950256Screen Shot 2020 03 23 at 10 Screenshot 21

    I hope this helps. If you have more further questions, please comment us below.

  • jackwong
    Replied on March 23, 2020 at 6:29 AM
    Hi Claire,
    I keyed in the credentials and prompt shows me I’m connected.
    However, when I login again, the credentials did not register.
    Thanks
    ...
  • Richie JotForm Support
    Replied on March 23, 2020 at 7:19 AM

    I have tested my PayPal checkout integration form and it seems to be working at my end.

    Why is Order ID missing from the form submission? Image 1 Screenshot 20

    Can you please try clearing your browser's cache and login back to your account to connect your integration?

    Looking forward for your response.

  • jackwong
    Replied on March 23, 2020 at 10:29 PM
    Hello,
    Thanks! It’s working already.
    Cheers
    ...