Why is Order ID missing from the form submission?

  • Profile Image
    jackwong
    Asked on March 22, 2020 at 11:25 PM

    Hello, 

    Am having problems with this form "Eu Yan Sang Corporate Order Form"

    Not sure if I have missed out on any configuration as the order can't be submitted as shown on screenshot.


    Thanks

  • Profile Image
    claire
    Answered on March 23, 2020 at 03:58 AM

    Hi,

    I cloned and checked your form. I replicated the issue. The error is actually related to the missing configuration on the payment field, to resolve the issue, please follow these steps below:

    1) In the "Form Builder" section, click the "Build" button.

    2) Click the "Payment Settings".

    1584950050Screen Shot 2020-03-23 at 10.5

    3) Authenticate your PayPal account by click "Connect with PayPal".

    1584950256Screen Shot 2020-03-23 at 10.5

    I hope this helps. If you have more further questions, please comment us below.

  • Profile Image
    jackwong
    Answered on March 23, 2020 at 06:29 AM
    Hi Claire,
    I keyed in the credentials and prompt shows me I’m connected.
    However, when I login again, the credentials did not register.
    Thanks
    ...
  • Profile Image
    Richie_P
    Answered on March 23, 2020 at 07:19 AM

    I have tested my PayPal checkout integration form and it seems to be working at my end.

    Can you please try clearing your browser's cache and login back to your account to connect your integration?

    Looking forward for your response.

  • Profile Image
    jackwong
    Answered on March 23, 2020 at 10:29 PM
    Hello,
    Thanks! It’s working already.
    Cheers
    ...