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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Error when submitting form on FB

    Asked by Lostdogsmn on May 27, 2013 at 07:38 PM

    Hi there

    I have had two facebook fans tell me they are getting an error when submitting a lost dog form. Here is the error Form ID did not match. Form ID: Form Name: 20603661142139

     

    What is it? And how can I fix it?

    style size name font
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    JotForm Support

    Answered by EltonCris on May 27, 2013 at 08:03 PM

    Hi,

    I tried testing your form and I can't replicate the error. The form thank you page shows after hitting submit.

    Not sure how did they get that, are you using secure form in your FB app? It might be an issue with IE browsers specially when the form is embedded as non-secure on your FB page since FB requires SSL on the form. But if you're already using secure form, I have no clue how this error appears on your form. We'd appreciate if you could provide a screenshot.

    Thanks!

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    Answered by Lostdogsmn on May 27, 2013 at 08:09 PM
    I have no clue if anything is secure, where and how would I find that out?
    I didn't get a screenshot, I got emails from 2 fans with that exact same
    error, that's all I got. They are frantic as you can imagine as they lost
    their dogs, and want to get us the info to share on my FB page. I dont know
    how I could solicit a screenshot from anyone.



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    JotForm Support

    Answered by EltonCris on May 27, 2013 at 08:26 PM

    @Lostdogsmn

    Your form is secure when it has https:// on your form embed code.

    Example:

    <iframe id="JotFormIFrame" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://secure.jotformpro.com/form/31467530755962" frameborder="0" style="width:100%; height:465px; border:none;" scrolling="no"></iframe>

    This possible issue is explained on this guide: Adding Form to Facebook

    May we also know the FB URL where you've placed your form so we can make a test here?

    Thank you.

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    Answered by Lostdogsmn on May 27, 2013 at 08:35 PM

    Here is the URL. http://www.jotform.us/form/20603661142139

    So based on what you said above, I'd say its not secure. 

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    JotForm Support

    Answered by EltonCris on May 27, 2013 at 08:46 PM

    @Lostdogsmn

    Thanks for the prompt response.

    That's where I've made my initial test earlier. It works fine.

    What I'd like to see now if the embedded form on your Facebook Page. Where can I see it? Is the form embedded to your FB page? Please let me know. Thank you in advance.

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    Answered by Lostdogsmn on May 27, 2013 at 09:00 PM
    I am sorry, I have no idea what you are asking. Can you log into my JF
    account and see that?
    The form is on my facebook page. That address is Facebook.com/LDoMN



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    JotForm Support

    Answered by EltonCris on May 28, 2013 at 01:48 AM

    @Lostdogsmn

    Sorry I am asking for the Facebook Page URL just like this http://www.facebook.com/LDoMN but I can't access that page here, it just redirects me back to my Facebook Profile. Would you please provide the right FB Page URL instead? Or provide the exact FB Page URL where the form is embedded? This will help us investigate the issue on different browsers and then provide to you all the findings afterwards.

    I hope you got what I mean. Thanks!

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    Answered by Lostdogsmn on May 28, 2013 at 10:05 AM
    I don't know what you mean. Go on Facebook, search for Lost Dogs-MN. that is my page
    Sent from my iPad 2
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    JotForm Support

    Answered by jonathan on May 28, 2013 at 12:06 PM

    Hi,

    I am sorry, but like my colleague mentioned, I also could not seem to find your Lost Dogs facebook page.

    Can you please paste the exact URL of the FB website here. This URL http://www.facebook.com/LDoMN is not working on my end also. 

    Search on FB for Los Dogs-MN does not give any results.

    Please update us.

    Thanks.

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    Answered by Lostdogsmn on May 28, 2013 at 02:08 PM
    https://www.facebook.com/LDoMN


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    JotForm Support

    Answered by Mike_T on May 28, 2013 at 04:06 PM

    As far as I understood, you are referring to the following Facebook page:

    https://www.facebook.com/MNfoundpets

    However, I am not sure about the form in question. Your "Post or Search Lost & Found..." APP seems to be not related to our forms.

    Where can we check the affected form on your Facebook page?

    Thank you.

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    Answered by Lostdogsmn on May 28, 2013 at 06:25 PM
    No! That's mn found pets. Not my site
    I sent you the URL, I've sent a billion people to my page, I can't figure out why you can't find it!
    Www.facebook.com/LDoMN
    Sent from my iPad 2
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    Answered by Lostdogsmn on May 28, 2013 at 07:14 PM
    https://www.facebook.com/LDoMN


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    Answered by Lostdogsmn on May 28, 2013 at 07:15 PM


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    Answered by Lostdogsmn on May 28, 2013 at 07:16 PM
    Lets try a screenshot



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    JotForm Support

    Answered by jonathan on May 28, 2013 at 09:02 PM

    I am sorry, I still could not find your FB page https://www.facebook.com/LDoMN 

    You can try uploading your screeshot here http://imgur.com/ and share to us the URL link of the uploaded image.

    Thanks.

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    Answered by Lostdogsmn on May 28, 2013 at 10:00 PM
    Are you serious? How is it you cant find a very public facebook page that
    has over 15,000 fans?
    That is ridiculous!
    http://i.imgur.com/wWo34km.jpg


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    Answered by dinesh-it on May 28, 2013 at 10:28 PM

    @Lostdogsmn

    yes, jonathan is correct, when I tried to open the page https://www.facebook.com/LDoMN It simply redirects to the my own  profile page. Can you please check it, because may be it restricted in our location, Can you please check is it so.

    and even in the image you shared in above post I am not able see any jotform app is there, can you provide the correct link or image where the jotform app is embeded?

    Thank you.

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    Answered by dinesh-it on May 28, 2013 at 10:32 PM

    Hi again, refer this guide

    FB App Moderation

     

    Hope this helps you.

    Thank You.

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    Answered by Lostdogsmn on May 28, 2013 at 10:38 PM
    are you out of the united states?
    I do have it US only,b/c I am a state only page.
    I changed my settings, if you are Out of the US it should be viewable now


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    JotForm Support

    Answered by idarktech on May 29, 2013 at 01:24 AM

    @Lostdogsmn

    Finally we can now view the page. Yes, we are supports from different locations, I am from PH and some of my colleagues are from India. We have one from US but he isn't yet around so allow us to provide you assistance with this.

    Base on my observation so far, you are just using a redirection to the stand alone form. I have tested it in a lower version of IE which is 8 and the form still works fine. I haven't encounter the Form ID not match error. I think that could be just a temporary issue but since we do not have similar reports about this, I think it has something to do with the user's browser. The best way to overcome this is to ask the user to try different browser, they may be able to submit it there.

    Hope this gives some clarification. Thanks and apologies for the inconveniences this may have caused you.

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    Answered by snehald on September 25, 2015 at 10:24 AM

    Hello, i have integrated Jotform on my Facebook page, but when i tried to test the form i receive the below mentioned error my facebook page url: www.facebook.com/hsdepune