- Aft3rd4rkAsked on April 18, 2011 at 09:31 PM
When trying to delete a submission via the iphone jotform app it doesnt work. You can swipe sideways and the delete button shows, touch the delete button and it dissaperas only to refresh and reappear moments later?
Apart from that it works perfectly and ive intergrated it with dropbox. Awesome app.
- allanftdAnswered on April 19, 2011 at 03:28 AM
Thank you for bringing this to our attention and we apologize for the inconvenience. May we ask which submission entry are you trying to delete? Have you checked this submission in your computer to confirm if it has been deleted? It may take some time for the change to be saved in our servers and then reflected back to your iPhone App, so please wait for a few minutes and try to check again.
If an hour has passed and it still doesn't refresh, please let us know so that we can further investigate. Thank you for using JotForm!
- Aft3rd4rkAnswered on April 19, 2011 at 07:27 AM
I ended up deleting it via my computer with no issues. I had tried previously (days ago) to delete via iphone but it kept reappearing in my iphone app.
Seems maybe an issue within the app?
- Aft3rd4rkAnswered on April 19, 2011 at 07:28 AM
P.S im a software system tester with a large Govt organisation :-)
- JotForm SupportNeilVicenteAnswered on April 19, 2011 at 07:38 AM
Looking at all possible causes, I have come to the conclusion that this is either an issue with your phone's internet connection or a glitch within the application. Either way, I will have this issue escalated to the proper department so that our able developers can inspect if there really is something wrong with the app and fix it in the soonest time possible.
Thank you for bringing this to our attention. We will notify you of any updates regarding this matter via this thread.
- receoAnswered on April 19, 2011 at 01:23 PM
I am having the same issue. I checked the web application and the submission was still there some 10 hours later. One further bit of information I am using using an Iphone via wifi as cell coverage sucks where I live
- JotForm SupportNeilVicenteAnswered on April 19, 2011 at 01:43 PM
Thank you for reporting your experience. This issue has been marked as top priority. We will have this taken care of as soon as our developers are available to investigate the matter. Again, thank you.
- SciencepostersAnswered on August 02, 2012 at 05:37 PMUsing app on iPad - can't delete still!
- JotForm SupportMike_TAnswered on August 02, 2012 at 06:42 PM
We are very sorry for the delay on this, but this issue is still open in our bug tracker. Once it is fixed we will update this thread.
Thank you very much for your patience in this matter.