SSN Questions

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    Paul Hildreth 
    Asked on March 25, 2020 at 07:58 AM

    Our organization uses the following format for assigning credentials to team members.

    First Three letters of Last Name

    Last four numbers of SSN

    Is it acceptable for me to ask for the last 4 of ssn so we can utilize our credential process?

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    Richie_P
    Answered on March 25, 2020 at 08:54 AM

    It is possible to collect SSN in your form if your purpose is not to collect SSN from the general public, but from your own customers; and you comply with recommendations below, then we can make the exception:

    1. Add Terms of Use widget (for your users to read and agree).
    2. Add a Signature widget where your users sign and agree to provide such sensitive information.
    3. If possible, change the email address on your profile to one that shows your business domain rather than the public email address.

    Hope this information helps.

    If you have further questions, let us know.