When trying to download the submission as a pdf file, the pdf comes out blank.

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    GrigoreG
    Asked on March 25, 2020 at 08:09 AM

    Hi, I have an issue with this form.

    SIKORA EXPRESS MVR
    https://form.jotformeu.com/200842924044349

    When trying to download the submission as a pdf file, the pdf comes out blank ...

    I tried to create another form, but now every new form that I'm creating the submission pdf file comes out blank.

    It was never like this before.
    Every time when I was downloading a submission as a pdf, it was coming out like the in the screenshot attached.

    Could you please check what's the issue?

    Thank you.

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    Jed_C
    Answered on March 25, 2020 at 09:15 AM

    Are you trying to download it through Jotform Inbox? Can you please try downloading it using this link https://www.jotform.com/inbox/200842924044349

    Let us know how it goes.

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    GrigoreG
    Answered on March 26, 2020 at 12:12 AM

    Hi, thx, tried like you said, but didn't work. The pdf file still comes out blank ...

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    GrigoreG
    Answered on March 26, 2020 at 01:35 AM

    Actually all good now, I've just made the form all over again and now it's working properly. Thx

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    ashwin_d
    Answered on March 26, 2020 at 03:57 AM

    I am glad to know that your form is now working as expected. 

    Do get back to us if you have any questions.