- RichieRich19857Asked on May 28, 2013 at 10:07 AM
I have paypal payment options set up on pretty much everyone of my forms. When the user selects an option it is automatically changing from the correct price to a random amount considerably less than the amount that is supposed to be charged. This is a serious issue as customers are not being charged the appropriate amount.
To be more specific,
If you select the 12 week ($99 option) on the link below it charges you $30.
I have gone through several forms and deleted the product option and re imput it . Still no success.
Thanks in advance for you speedy help with this issue. Again this seems to be happening on most all forms not just the one linked.
- JotForm SupportabajanAnswered on May 28, 2013 at 11:08 AM
I've submitted an urgent ticket for you. Hopefully, we can get this resolved quickly because as you have stated, it's a serious issue. It appears to be affecting only your forms because when I cloned the form at the link, it exhibited the same behavior but my own payment forms are okay.
A developer will be in touch with you as soon as they have identified the source of the problem.
Our apologies for the inconvenience caused.
- JotForm SupportNeilVicenteAnswered on May 28, 2013 at 10:57 PM
Fixed. Kindly refresh your browser and clear its cache if the changes do not appear on your end.
- RichieRich19857Answered on May 29, 2013 at 06:33 PM
That You for you speedy help with this issue!
- JotForm SupportabajanAnswered on May 29, 2013 at 06:38 PM
On behalf of Neil, you're quite welcome :)