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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    All forms are having Issue with PayPal payment gateway

    Asked by RichieRich19857 on May 28, 2013 at 10:07 AM

    I have paypal payment options set up on pretty much everyone of my forms. When the user selects an option it is automatically changing from the correct price to a random amount considerably less than the amount that is supposed to be charged. This is a serious issue as customers are not being charged the appropriate amount.

    To be more specific,

    If you select the 12 week ($99 option) on the link below it charges you $30.


    I have gone through several forms and deleted the product option and re imput it . Still no success.

    Thanks in advance for you speedy help with this issue. Again this seems to be happening on most all forms not just the one linked.

    Page URL:

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    JotForm Support

    Answered by abajan on May 28, 2013 at 11:08 AM

    I've submitted an urgent ticket for you. Hopefully, we can get this resolved quickly because as you have stated, it's a serious issue. It appears to be affecting only your forms because when I cloned the form at the link, it exhibited the same behavior but my own payment forms are okay.

    A developer will be in touch with you as soon as they have identified the source of the problem.

    Our apologies for the inconvenience caused.

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    JotForm Support

    Answered by NeilVicente on May 28, 2013 at 10:57 PM

    Fixed. Kindly refresh your browser and clear its cache if the changes do not appear on your end.


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    Answered by RichieRich19857 on May 29, 2013 at 06:33 PM

    That You for you speedy help with this issue!

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    JotForm Support

    Answered by abajan on May 29, 2013 at 06:38 PM

    On behalf of Neil, you're quite welcome :)