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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I change the "username" on my account?

    Asked by marielkislig on May 28, 2013 at 11:52 AM

    Any change you can tell me how I can change our account username? Our account was created by a colleague that will soon leave the company and therefore need to have it change by a certain date.

    Can I do it myself?

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    JotForm Support

    Answered by Morian on May 28, 2013 at 11:54 AM

    Changing a username is something that we do on our end. Please just inform us of the name you would like it changed to and we'll do it for you. Thanks! 

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    Answered by marielkislig on May 28, 2013 at 12:57 PM
    Good morning to you,
    Thank you for your prompt feedback.
    I would indeed appreciate if you could change it, but only on August 1st, 2013.
    Is that something you can time?
    Thanks for your feedback!
    Virginie
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    JotForm Support

    Answered by Morian on May 28, 2013 at 01:00 PM

    Good morning! 
    About that, I am afraid that is something that we would not be able to time, and we do apologize for that. You would simply need to contact us on that day and we would be able to change it promptly. Thanks! 

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    Answered by marielkislig on May 28, 2013 at 01:45 PM
    Thank you Morian!
    I shall set a reminder for this.
    Also a question regarding the URL we created to reach a form. If somebody has this link for example http://www.jotformpro.com/marielkislig/SCIBtrophy13 - if we change the account name, will the users still be directed to the page?
    Thanks for letting me know!
    Virginie
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    JotForm Support

    Answered by Mike_T on May 28, 2013 at 03:11 PM

    Unfortunately, old custom name URLs will not work once we change your account name. However, direct form links like http://www.jotformpro.com/form/30866937815972 will be fine.

    Thank you.

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    Answered by marielkislig on May 29, 2013 at 07:02 PM
    I understand - but we tend not to share those link as too complicated! :-)
    Also we want to us switzerland as account name. It is already in use by me - how can we do to cancel mine and transfer the name on to the account of marielkislig?
    Can you do that all in one day?
    Thanks!
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    JotForm Support

    Answered by jonathan on May 29, 2013 at 09:44 PM

    We can delete the switzerland username and rename marielkislig  -- I think that is your latest inquiry is about.

    Yes. It can be done in minutes.

    Thanks.