PDF Form: Not all fields on the form appear in the PDF version

  • Heatherleec
    Asked on March 25, 2020 at 3:04 PM

    Hi - 

    I'm working on a form and keep noticing that when it is viewed as a PDF, some of the objects move around or seem to disappear. I'm wondering if I'm doing something wrong or missing something. Any ideas?

    Jotform Thread 2225603 Screenshot
    Page URL: https://www.jotform.com/build/200705338979161
  • jonathan
    Replied on March 25, 2020 at 4:16 PM

    We apologize for inconvenience. What I suggest you try doing first is to reset the PDF form.

    You can do it in your form PDF Editor.

    In the PDF Editor, add a new PDF Form. The steps should properly add all the updated fields from the form to the PDF form.

    1585167353zzz 2020 03 26 04 Screenshot 10


    I hope this help. Let us know if you need further assistance.

  • Heatherleec
    Replied on March 25, 2020 at 5:29 PM
    Thanks so much for your reply. I’m still missing some fields. Is there someone I could chat with to try to work through this?
    Thanks!!!
    Heather
    ...
  • Mike_G JotForm Support
    Replied on March 25, 2020 at 6:33 PM

    While logged in to your account, please go to our Pricing page to access our Live Chat (bottom-right corner of the screen).

    https://www.jotform.com/pricing/

    Our Chat Support is available from 9 PM to 7 AM EST.

    As for your concern, I created a cloned version of your form and I was not able to reproduce the issue. Can you tell which field(s) in your form is not shown on the PDF Form version, please?

    We will wait for your response.