- chassisplansAsked on May 28, 2013 at 03:30 PM
In going through my web logs, I show a form was submitted on May 20 from IP Address 220.127.116.11. This would be my Short Form. The client was redirected to my Thank You page showing successful submission of the form.
The only Short Form I received on May 20 in my email inbox was from IP Address 18.104.22.168.
I cannot find an email with the 22.214.171.124 IP address.
Can you shed light on why the IP addresses don't match.
- JotForm SupportMike_TAnswered on May 28, 2013 at 05:20 PM
Thank you for contacting us.
Unfortunately, I do not have access to HTTP logs on our system to investigate it from our side.
Do you have multiple forms on your website with http://www.chassis-plans.com/thankyou.html Thank You page? If yes, submission can be related to other form.
If you would like us to investigate this further, please post all the available HTTP logs related to 126.96.36.199 and 188.8.131.52 IPs from your web site. Then, we will try to check this.