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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Rich Text Editor: Data is lost when a user edit the submissions via Edit Link

    Asked by felipe_sasa on May 29, 2013 at 02:58 AM

    Help! I noticed that when i used the rich text editor, the data is lost when the user "EDIT" the submission through the edit link.

    This is a re-post of a comment on New Editor Options for Text Area Fields

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    JotForm Support

    Answered by Welvin on May 29, 2013 at 03:30 AM

    Hi Felipe,

    Thanks for reporting. Let me forward this thread to our maintenance team for further checking about this matter.

    You should receive an update via this thread once this get fixed.



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    JotForm Support

    Answered by Welvin on June 03, 2013 at 09:47 AM

    Update from our developers:

    This issue is now fixed. Please kindly check and let us know if you are still seeing the same.

    So far, it works for me: http://submit.jotformpro.com/form.php?formID=31475184899975&sid=235621418822902988&mode=edit



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    Answered by felipe_sasa on June 03, 2013 at 09:52 AM

    Thanks for this!  Seems to be working now.


    Great job guys!