HIPAA FORM > SAVE button is not displayed when Continue Forms Later is enabled

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    Asked on March 27, 2020 at 06:04 PM

    I set this up as described and I can now see a SAVE button in edit mode, but not when viewing the form.

    This is a re-post of a comment on How to Enable Autofill on Forms

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    Answered on March 27, 2020 at 07:16 PM

    Hello @uchcazI have tested one of my forms using a HIPAA account and was able to replicate the issue.

    I enabled "Continue Forms Later" feature of the form and though the save button is being displayed in the FORM BUILDER, it is not shown when the form is previewed or published. Please see this screencast below:


    I am escalating this issue to our backend team. We'll let you know here as soon as an update is provided.

    Apologies for this inconvenience.

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    Answered on March 27, 2020 at 07:22 PM

    Thank you so much!

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    Answered on April 05, 2020 at 07:26 PM

    Same problem with me

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    Answered on April 06, 2020 at 03:18 AM


    Please note that we have already escalated this issue to our backend team and as per the ticket status, our backend team is already looking into this issue. We will get back to you as soon as we have any update from them. 

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    Answered on April 06, 2020 at 05:20 PM

    @jotformsupport I just wanted to let you know that this is also happening with my form. It is not HIPAA form, but has encryption.

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    Answered on April 06, 2020 at 08:46 PM


    We have escalated an additional ticket to our developers and we will keep you updated via your support thread:


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    Answered on April 08, 2020 at 04:18 AM


    Sorry for the inconvenience we have caused so far.

    This new implementation of save and continue later feature (aka. Save Button) was not ready for both encrypted and HIPAA forms so it was disabled on both of them.

    The technical problems of Save Button regarding HIPAA forms is fixed and it should be up and running on those forms too; yet I cannot give an ETA for encrypted forms at the moment for whenever we will be ready to enable this feature on them. Misleading "Save Buttons" on builder will be fixed as soon as possible.