Signature not showing as filled in on some forms

  • Profile Image
    titaninkorp
    Asked on May 29, 2013 at 10:04 AM

    It seems that whenthe signature is filled in on a submission form... sometimes it doesn't show... all that shows there is "no image" image.

    This is really important to us as we need a signature for contracts

    Do you have any idea what the problem could be?

    Kind regards

    Elaine

  • Profile Image
    Welvin
    Answered on May 29, 2013 at 12:59 PM

    Hi Elaine,

    All works fine on my end. Would you please tell us how to replicate such?

    Please try this solutions;

    1. Clear your forms cache by following this guide: How to Clear your Form Cache

    2. Clone the form and test the cloned version.

    Also, provide us the form URL so we can check the form as well.

    Thank you!