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    I have customers that are not able to access forms ..

    Asked by pyrapro on May 29, 2013 at 10:56 AM

    I have customers that are not able to access the forms that I have created ... It comes up with an ERROR .. There are still some people that CAN access it however... Is there something that I need to have done?? Please advise ASAP!! 

     

    http://form.jotform.com/form/20245948210

    http://form.jotform.com/form/20431420924

    http://form.jotform.com/form/20433032977

    Page URL:
    http://form.jotform.com/form/20433032977

    JotForm
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    JotForm Support

    Answered by Morian on May 29, 2013 at 11:06 AM

    Hello! I am able to view your form with the link you provided. Can you please provide us with the URL of your site where the form is embedded so we can check as well? Thanks!

    Sometimes it may be a web browser problem. You can ask your customers to clear their browser's cache and relaunch or have them open the form in another browser. 

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    Answered by pyrapro on May 29, 2013 at 12:27 PM
    The problem still persists .. Is there an issue with Explorer??
    Thank You,
    Scott Harris

    PYRA Promotions, Inc. | 3121 Fairlane Farms Road, Suite 3 | Wellington, FL 33414
    561.330.2490 (Phone) | 877.PYRA.123 (Toll Free) | 561.330.2839 (Fax)
    sharris@pyrapromotions.com | www.pyrapromotions.com

    Become a fan of PYRA Promotions on FaceBook for the latest closeouts and specials
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    JotForm Support

    Answered by Morian on May 29, 2013 at 01:18 PM

    Are they only having problems with IE? Have they tried opening it in another browser? What particular error are they getting? Thanks!

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    Answered by pyrapro on May 29, 2013 at 01:49 PM
    This is what they said ..
    when you go in youll notice when it pulls up the address in the web browser it has two form. In the address. He is not sure why it added the second one, but just delete one and you can resave to your favorites.
    I guess the problem is fixed!
    Thank You,
    Scott Harris

    PYRA Promotions, Inc. | 3121 Fairlane Farms Road, Suite 3 | Wellington, FL 33414
    561.330.2490 (Phone) | 877.PYRA.123 (Toll Free) | 561.330.2839 (Fax)
    sharris@pyrapromotions.com | www.pyrapromotions.com

    Become a fan of PYRA Promotions on FaceBook for the latest closeouts and specials