Empty contents when download PDF files

  • DeepSpring
    Asked on March 30, 2020 at 12:04 PM

    when I try to download or print filled out forms they are blank. The information shows in jotform but when I try to print or download the files are blank.

    I tried this in the google and firefox browser.

    Jotform Thread 2232688 Screenshot
  • DeepSpring
    Replied on March 30, 2020 at 2:05 PM

    To clarify, the from information shows on the computer screen, when I go to print or download it is blank.

  • DeepSpring
    Replied on March 30, 2020 at 2:10 PM

    I resolved this.

  • Kenneth JotForm Support
    Replied on March 30, 2020 at 2:17 PM

    Hello there,


    That's great! I cloned your website and I was able to download the pdf file with contents in it.


    1585592099dl1 Screenshot 10

    The problem might be your page was empty, or there was some problem with the browser.


    If any issue does come up let us know.


    Best.