Empty contents when download PDF files

  • Profile Image
    DeepSpring
    Asked on March 30, 2020 at 12:04 PM

    when I try to download or print filled out forms they are blank. The information shows in jotform but when I try to print or download the files are blank.

    I tried this in the google and firefox browser.

    Screenshot
  • Profile Image
    DeepSpring
    Answered on March 30, 2020 at 02:05 PM

    To clarify, the from information shows on the computer screen, when I go to print or download it is blank.

  • Profile Image
    DeepSpring
    Answered on March 30, 2020 at 02:10 PM

    I resolved this.

  • Profile Image
    Kenneth_C
    Answered on March 30, 2020 at 02:17 PM

    Hello there,


    That's great! I cloned your website and I was able to download the pdf file with contents in it.


    1585592099dl1.png

    The problem might be your page was empty, or there was some problem with the browser.


    If any issue does come up let us know.


    Best.