I'm getting error code 403.

Wettainen
Asked on March 30, 2020 at 02:25 PM

I'm getting error code 403.
Error: disallowed-useragent
how do I correct this?

This is a re-post of a comment on Accessing your assigned forms
Bojan

Jotform Support

Answered on March 30, 2020 at 04:49 PM

Greetings and thank you for your message.

Can you please let us know does this happens on your mobile app or in the browser?

Please make sure the form owner gave you the right permissions. To see them, click the Publish tab, select Assing Form from the left menu and select Settings:

If all settings are as they should, please try to log out of your account, and log back in. If this does not resolve your issue, can you please let us know if this happens when you try to view the form or the submissions?

Thank you for your cooperation.