What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What type of account does one of my sub user have if I have a premium account?

    Asked by marielkislig on May 29, 2013 at 06:59 PM

    I want to share my company account with colleagues and thought of using the sub-users account. I want them to be able to access some of my forms and be able to create their own forms. Will the use of sub-users be helpful in that case?

    Is the submission limit for all the sub-users and me 1,000 in total per month? Or if a sub-user create a form, will they be under the 100 submissions limit?

    Many questions, but hard to find info on the sub-user set-up...

    Thank you!

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    JotForm Support

    Answered by jonathan on May 29, 2013 at 09:38 PM

    Hi,

    The sub-accounts are also an account in JotForm.

    If the user you want to share your forms with does not have a JotForm account yet, they will get an invite to create an account on the email message they will received once you add them on your sub-users account (using their emails)

    So, sharing forms on sub-account can be also any type of account. Usually Premium accounts shares to Free accounts since it optimizes the usefullnes of the feature.

    The shared forms limits will fall on the principal account (yours), so, the form limits of the forms you shared to your sub-users will be using from your Premium account.

    Since your sub-users can also have their own account, they can create their own forms under their own account. The forms they created should not be in your account (it is different when they are editing your shared form -- that form is still under your account not with them)

    Hope I am able to explain well. Inform us if you have further question.

    Thanks.

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    Answered by marielkislig on May 30, 2013 at 09:52 AM
    Thank you so much! Crystal clear!