Getting Notified About Incomplete Submissions for a Membership Application Form for small Association

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    Asked on May 30, 2013 at 04:10 AM

    We are a very small Association with a couple of hundred members. We get two or three applications a month through our membership application form.


    We find that about a third of our submissions are 'incomplete'. It takes quite a lot of work to contact my treasurer, ask him to check PayPal and other accounts to see if payment has been received, cross check with Jotform, contact the 'purchaser' etc. Especially as there is no notification of 'incomplete' submissions to prompt me to initiate this course of action unless I am constantly reviewing Jotform. The suggestions above would help enormously

    This is a re-post of a comment on How to View Incomplete Payments in Submissions Page

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    Answered on May 30, 2013 at 05:22 AM


    @ Macwester

    To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide:

    If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    Please follow these steps:

    1. Right click on the Paypal Payment Tool

    2. Click Properties

    3. Find "Pending Payment Email" and set to "Yes"