Reports To Cloud: the app is stuck at the login screen through Google Chrome

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    Contenedores
    Asked on March 31, 2020 at 02:01 PM

    Hey, 

    I just tried to sign-in on the app, but it doesnt work ...

    1. I enter my user and password.(Image 1)

    1585670347Login 2.JPG


    2. I hit the Sign-In button and it shows this :(Image 2)

    1585670434Login 3.jpg

    3. And then it shows the login page again, and i tried this more then 5 times.

    Can you please help me find the solution.

    Thanks

  • Profile Image
    Welvin
    Answered on March 31, 2020 at 02:07 PM

    We apologize for the inconvenience.

    I was able to replicate the problem through Google Chrome. It's not allowing you to proceed, it is stuck with the login/authentication screen. It worked with Firefox so I suggest doing the app configuration through this browser.

    I have reported this thread to our backend team for further investigation. Once we have an update, you will be notified here.


    Thank you for reporting.

  • Profile Image
    Contenedores
    Answered on April 01, 2020 at 11:38 AM

    Hey again...

    Thanks for the advice, i was able to log-in on firefox. But im not yet able to mange downloading the excel file to my dropbox acount. I can only integrate with my dropbox and select the form i want to download, but nothing else, there's no other option on the app. Can you check if there's a problem or do you have any tutorial i can read or watch on how to use the app i'll apreciate it.

    Thanks

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    Welvin
    Answered on April 01, 2020 at 12:59 PM

    I was able to do it. After you authenticated your Jotform account, you will be asked to connect to Dropbox. Select the form. Select the corresponding report from the selected form. Select Folder on Dropbox, and that's it.

    Here's a short clip:

    Note that you need to create the Excel report first on the form:

    https://www.jotform.com/help/101-How-to-Create-an-Excel-Report

  • Profile Image
    Contenedores
    Answered on April 02, 2020 at 12:38 PM

    Hey Again.

    Thanks for the short clip, it was very helpfull. But now im having a diferent issue.

    I was able to do all the correct steps you showed me (Images above).

    But NO report is created on my dropbox folder. I've already tried completing forms several times with different browsers but nothing happens.

    Can you please help me.

    Thanks

    1585845298Log-in.JPG

    1585845315Reporte.JPG

    1585845333Confirmación.JPG

    1585845350Succes.JPG

    1585845364Final.JPG

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    Bojan_J
    Answered on April 02, 2020 at 03:48 PM

    Greetings and thank you for your reply.


    A new thread was opened for your latest question.

    Please use the following link to see the answer:
    https://www.jotform.com/answers/2239642

    If you have any additional questions, please use the new thread to post questions.

    Thank you for your cooperation.