Error Message when downloading PDF

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    dshkap
    Asked on March 31, 2020 at 02:05 PM

    My users gets an error message when they try to download the PDF attachment which is sent once someone completes my form: 

    https://form.jotform.com/200364910225041


    Screenshot
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    Carlos_C
    Answered on March 31, 2020 at 04:39 PM

    Hello,

    Thank you for contacting us.

    This was caused by your account's privacy settings. If you wish to share your submission data (in PDF) with others, go to your:

    Account's Settings page https://www.jotform.com/myaccount/settings > then uncheck the Require log-in to see the submissions checkbox.

    While you're at it, you can also uncheck the next option below that, Require log-in to view uploaded files if you want to share your uploaded files too.


    If you need any further assistance, please let us know. We will be happy to help.