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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form containing Rich Text Editor shows error on IE8

    Asked by svermeulen on May 30, 2013 at 08:58 AM

    Good day,

    My colleagues (only the ones with Windows XP and IE8) have problems opening the forms as of today.

    Before it worked fine, but all of a sudden it's not working anymore.

    The pop-up appears, shows the form for 1 second.. and than it dissapears. No problems when using Windows XP and Firefox. No problems when using Windows 7 and IE9. 

    Has there been an update or something? Can anyone help me with this?

    The script + form link:

    <p><a target="_blank" href="javascript:void( window.open('http://form.jotformeu.com/form/30142620027337', 'blank','scrollbars=yes,toolbar=no,width=850,height=700'))">Aanvraag zakenreis</a><br /> 

    http://form.jotformeu.com/form/30142620027337

     

    Best regards,

    Sanne Vermeulen

    form link height jotformeu
  • Profile Image

    Answered by jefreylandicho on May 30, 2013 at 09:32 AM

    Can you please check if your IE8 browser has a pop up blocker enabled? Please try to reset your browser to its default setting as well.  We would also like to know if you are receiving any sort of error message when this happens?

     

  • Profile Image

    Answered by svermeulen on May 30, 2013 at 09:56 AM

    No popup blocker. Nothing changes when I set it to default. No error message unfortunately.

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    JotForm Support

    Answered by jonathan on May 30, 2013 at 11:20 AM

    @Sanne 

    Hi, I was able to see the issue on this form  http://form.jotformeu.com/form/30142620027337 on WinXP/IE8 configuration

    Let me forward this to our next level support to be check further.

    We will provide you update via this thread and on your email.

    Thanks you.

     

     

  • Profile Image

    Answered by svermeulen on June 04, 2013 at 02:40 AM

    Thank you. Any news? I'm going on vacation upcoming Friday and I really need it to be fixed for my colleagues before I leave...

     

    Thank you in advance.

     

    Best regards

     

    Sanne

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    JotForm Support

    Answered by EltonCris on June 04, 2013 at 04:13 AM

    Hi Sanne,

    We are truly sorry but there's no updates as of the moment. Don't you worry, we will get back to you as soon as this gets fixed.

    Your patience and understanding is greatly appreciated in this matter. Thanks!

  • Profile Image

    Answered by svermeulen on July 01, 2013 at 03:47 AM

    Good morning,

     

    Any news regarding this matter? We are still having the same problem...

    I'm also having problems with my shared forms. My colleagues who is a subuser, can't access the shared form at this moment, and has this problem more often. The page just doesn't seem to load, stays blanc. 

  • Profile Image
    JotForm Support

    Answered by EltonCris on July 01, 2013 at 04:16 AM

    @svermeulen

    Unfortunately there's no available updates about this as of the moment. We are still waiting any informations from our dev team about this. Hopefully they'll work on this until the required resources are available. We will keep you posted for any progress on this issue.

    Regarding on the second problem, please post it in a new thread so we can focusly asssist you there without making any branches on this topic.

    Thank you for your understanding.