What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
.30 international chargeAsked by ecenbark on May 30, 2013 at 10:30 AM
There was a .30 International Trans Fee charge to my credit card in addition to my 9.95 montly fee. This is the first time this has happened. Can you explain what this is and if I should expect it monthly?
I just checked our records and BlueSnap (formerly known as Plimus) which is our payment gateway has not charged such 0.30 fee.
Please check the invoice generated for this payment
My hunch is that your credit card issuer charged this to you directly out of BlueSnap, so you need to ask to them what this fee means
Is it possible the BlueSnap company is located out of the states? Are they
According to their website, the are a USA company, they also have they research and development office in Israel
Worldwide Corporate Offices
303 Wyman Street, Suite 300
Waltham, MA USA 02451
Campbell, CA, USA:
Tel: +1 (866) 312-7733 General & Support
Tel: +1 (866) 475-4687
Fax: +1 (858) 777-5553
Please direct all correspondence to the following mailing address:
1999 South Bascom Ave, Suite 600
Campbell, CA 95008 USA
Research & Development Office:
60 Medinat HaYehudim Street
Tel: 09 9556203