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    .30 international charge

    Asked by ecenbark on May 30, 2013 at 10:30 AM

    There was a .30 International Trans Fee charge to my credit card in addition to my 9.95 montly fee. This is the first time this has happened. Can you explain what this is and if I should expect it monthly?

     

    thanks,

    Kim

    charge credit card thanks
  • Profile Image

    Answered by jeanettebmz on May 30, 2013 at 11:51 AM

    Hello Kim

    I just checked our records and BlueSnap (formerly known as Plimus) which is our payment gateway has not charged such 0.30 fee.

    Please check the invoice generated for this payment

    https://cp.plimus.com/jsp/show_invoice.jsp?ref=18EDBB4394ECFB40

    My hunch is that your credit card issuer charged this to you directly out of BlueSnap, so you need to ask to them what this fee means

  • Profile Image

    Answered by ecenbark on May 30, 2013 at 01:02 PM
    Is it possible the BlueSnap company is located out of the states? Are they
    foreign based?
    Thanks,
    Kim
  • Profile Image

    Answered by jeanettebmz on May 30, 2013 at 01:18 PM

    According to their website, the are a USA company, they also have they research and development office in Israel

    http://www.bluesnap.com/ecommerce/about-bluesnap/contact-us

    General Contact Info

    Worldwide Corporate Offices
    303 Wyman Street, Suite 300
    Waltham, MA USA 02451

    Campbell, CA, USA: 


    Tel: +1 (866) 312-7733 General & Support

    Tel: +1 (866) 475-4687

    Fax: +1 (858) 777-5553

    Please direct all correspondence to the following mailing address:
    BlueSnap, Inc.

    1999 South Bascom Ave, Suite 600
    Campbell, CA 95008 
USA

    Research & Development Office:
    60 Medinat HaYehudim Street
    Herzliya Pituach
    Israel
    Tel: 09 9556203