- daveaasAsked on May 30, 2013 at 10:59 AM
I am trying to get a show field condition to work. I had it working once but now it has stopped. I chnged the field text but updated the condition to reflect the new text but it does not "show" field like the condition states. The filed in question is PHRF-NW rating
- JotForm SupportabajanAnswered on May 30, 2013 at 11:30 AM
It appears that one or more of the conditions which are currently attached to non-existent fields is the cause of the problem because once I disabled those conditions in a clone of the form, the "PHRF-NW" condition worked correctly.
For each condition marked with red text, hover your mouse over it and click the icon on the far right that looks like a pause button. When you do so, it will change into a triangle (like a "Play" button on a video) and the word "DISABLED" will appear in the top left, as in the screenshot below:
Save the form when done.
Do let us know if you need further assistance.'
- daveaasAnswered on May 30, 2013 at 11:35 AM
Thanks, I thought it might be related to deleted fields but could not figure out how to disable. I tried to delete by hitting the red - sign but that doesn't do anything.
- JotForm SupportabajanAnswered on May 30, 2013 at 11:40 AM
Yes, I noticed that too. I'll submit a ticket shortly to get the "delete" button working again.
- SeanAnswered on January 28, 2015 at 09:29 AM
I am sorry that you are experiencing this issue with your conditions. Our team will definitely assist to get this issue resolved for you but we have to ensure a new thread is being created for your inquiry. We can only address one individual's issue per thread. I will go right ahead and transfer your thread entry to a new thread where it will be discussed in details. We will be in touch.