Condition for autoresponder email is not working

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    Asked on April 01, 2020 at 06:21 AM

    I have conditioned my form so when the submission is approved, an autoresponder email will be sent to the requester as shown in the picture

    But apparently it is not working. I believe the problem is with the condition because when I disable it the autoresponder email is going through perfectly

    I have tried to use "is filled" and "is equal to" but they are both not working.

    Previously I have tried this condition and it's going through for the first 3 submissions but suddenly they are not working anymore.

    Also, although I have enabled send on edit for this form but the autoresponder email is not sent again when there is new edits.

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    Answered on April 01, 2020 at 09:44 AM

    Hi Christina, thank you for reaching out.

    I have checked your condition logic on a copy of your form and I found some missing fields which are causing errors and may have possibly been the reason why your autoresponder had stopped working.

    Kindly please have a look at the missing fields and resolve the errors and see if the auto-responder would work again.

    Please let us know how it goes.

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    Answered on April 01, 2020 at 09:56 AM

    Thank you for the response. Actually the missing field is a field I deleted at last moment and it did not affect the auto-responder problem. I have edited the condition but the issue is still there. You can check again the form link I've sent you before.

    Please advise

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    Answered on April 01, 2020 at 11:59 AM

    Hi Christina,

    I'm sorry but I can't seem to replicate the issue due to my test form submissions are being rejected rather than approved. 

    I tried to disable the conditions but the submission still got rejected, may I please clarify how exactly you can do test approval so that I can further confirm the issue and isolate what's causing the autoresponder not to work?

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    Answered on April 01, 2020 at 02:27 PM

    Hi, the "Autoresponder Approved" is not sent to the person since the Email field gets cleared upon submitting through the edit link. This happens due to the following Form Setting that clears the values of fields that are hidden through conditions:


    Please select "Don't clear", and that would solve the problem:


    Note: you may now calibrate your condition to "equal to" instead of "if filled":


    Also, please disable this condition as it hides the CEO fields, which will not allow him to approve or deny the submission:


    Let us know if you need more help.