Issues with the date picker

  • Helgaventuro
    Asked on April 2, 2020 at 8:44 AM

    One of our forms is not showing one field (birth date) and it's a mandatory data to continue. This is something that happens lately, it was ok some weeks ago. There's no possibility to select the date from the calendar nor write it manually. My colleague in Spain had the same problem and she was advised to empty the cache. It worked and now the data field is fine. I also emptied the cache but still the birth date field does not work.


    Here is the screenshot of the form:

    Jotform Thread 2238776 Screenshot
  • Carlos_C
    Replied on April 2, 2020 at 11:02 AM

    Hello,

    Thank you for contacting us.

    After checking your form, I can confirm that now the form is up and running, and the date picker is showing the calendar field.

    Issues with the date picker Image 1 Screenshot 20

    This is a temporary error, but it is fixed now.


    If you need any further assistance, please let us know. We will be happy to help.

  • Helgaventuro
    Replied on April 2, 2020 at 11:10 AM

    Thank you!

  • Helgaventuro
    Replied on April 3, 2020 at 3:33 AM

    I'm sorry to see that it is still not fixed. A customer sent me this<:1585899175jotform again Screenshot 10

  • Girish JotForm Support
    Replied on April 3, 2020 at 6:13 AM

    I tested your form from my end and could view the Date Picker field correctly:

    15859087580304 8 Screenshot 10

    It could have been a cache issue. I have cleared the form cache. Could you check from your end if you are still facing the issue with the Date Picker field?