What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    UploadFile, AccessDenied while trying to download

    Asked by mbevilacqua on May 31, 2013 at 07:13 AM

    Ok this seems to be everywhere on the forums but it looks like it still is a problem.

    Using Upload File component (single file).

    Extensions are correct, and verified.

    Tries Chrome and IExplorer.

    IExplorer returns HTTP error 403, site requires login...?

    Does not work, from the email notification received.

    Does not work either from the JotForm Dash board.


    Error using Chrome:

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    Page URL:

  • Profile Image
    JotForm Support

    Answered by Welvin on May 31, 2013 at 10:09 AM


    I seem can't find any downloadable files from your form submissions page. Please let us know from what particular form so we can check.