What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We don't receive the submissions by email

    Asked by dikandco on June 01, 2013 at 09:49 AM

    Dear Sir or Madame,


    Unfortunately we have noticed today that we don't receive the submissions from our website over past months. I have checked our Spam folder but didn't find anything. Please could you help us to resolve the problem. 

    Our contct email : info@dik-rovinj.com


    Many thanks,

    Kristina Prsa

    Page URL:

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 01, 2013 at 11:57 AM

    Hi Kristina,

    Problem should now be resolved. Please make a test with your form.

    Your email was in the bounce list due to the following reason:

    info@dik-rovinj.com is IN the bounce list  

    Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Spam not welcome #026#'

    To my understanding, your email service provide blocked us from sending notifications. We'd suggest to check this article to learn how to prevent this: How to setup email alerts to prevent email bouncing related issues

    Thank you!

  • Profile Image

    Answered by dikandco on June 01, 2013 at 12:22 PM
    Thank you very much for your help.
    We have been using your service for almost 5 years and have always
    been very satisfied. Also we never had any issues before. I will
    follow your instructions.
    Many thanks,
    Dik & Company
    Pietro Ive b.b.
    HR - 52210 Rovinj
    tel. / fax: +385 (0)52 81 81 81
    office: dik@pu.t-com.hr
    info: info@dik-rovinj.com
    web: http://www.dik-rovinj.com
    ID: HR-B-52-18010200173
    Am 01.06.2013 um 17:57 schrieb JotForm Support Forum:
  • Profile Image

    Answered by sidharth_kch on June 01, 2013 at 03:34 PM


    You are welcome. 

    Let us know if you continue to have this issue.