- dikandcoAsked on June 01, 2013 at 09:49 AM
Dear Sir or Madame,
Unfortunately we have noticed today that we don't receive the submissions from our website over past months. I have checked our Spam folder but didn't find anything. Please could you help us to resolve the problem.
Our contct email : firstname.lastname@example.org
Kristina PrsaPage URL:
- JotForm SupportEltonCrisAnswered on June 01, 2013 at 11:57 AM
Problem should now be resolved. Please make a test with your form.
Your email was in the bounce list due to the following reason:
email@example.com is IN the bounce list
Reason(s) : 5.3.0 - Other mail system problem 554-'5.7.1 Spam not welcome #026#'
To my understanding, your email service provide blocked us from sending notifications. We'd suggest to check this article to learn how to prevent this: How to setup email alerts to prevent email bouncing related issues
- dikandcoAnswered on June 01, 2013 at 12:22 PMThank you very much for your help.
We have been using your service for almost 5 years and have always
been very satisfied. Also we never had any issues before. I will
follow your instructions.
Dik & Company
Pietro Ive b.b.
HR - 52210 Rovinj
tel. / fax: +385 (0)52 81 81 81
Am 01.06.2013 um 17:57 schrieb JotForm Support Forum:
- sidharth_kchAnswered on June 01, 2013 at 03:34 PM
You are welcome.
Let us know if you continue to have this issue.