My Forms Aren't Printing Correctly After I Make Changes To Them!

  • Profile Image
    Asked on April 20, 2011 at 07:06 AM

    Hi, hoping someone can help! This is the second time this has happened to me this week. When I add something new to one of my forms, and then click Save, it updates right away to my website, but the problem is that when a customer fills out my new updated form, and then clicks Submit, and I receive an email notification from Jot Form, the new info that I added to the form is not showing up on the email notification. It looks as though I never made any changes!

    As far as I can tell, the customer can see the changes and gets an autoresponder notification with all of the correct info, but on my end, the new changes do not show on the email notification that I get and therefore do not print correctly so I miss half of what the customer wanted.

    This happened with another form and I ended up creating a new one and that fixed it, but I can't keep re-doing each form everytime I need to make a change!


    Please help me fix this issue! Thank you!

  • Profile Image
    Answered on April 20, 2011 at 09:10 AM

    Hi lisapiano3625,

    We're sorry for the inconvenience. May we ask for the name of the form as well as the field/s that you have recently added to this form?

    In the meantime, kindly double check your email notification settings to make sure that the newly added field/s are included in the email template.

    We'll await your response. Please let us know if you have other questions or concerns.

    Thank you for using JotForm!