- gtrestorationAsked on April 20, 2011 at 10:26 AM
I upgraded my account and paid for the monthly subcription, but my status has not changed and it's still not accepting submissions. How long does it take for the system to update my account?
- JotForm SupportJotFormSupportAnswered on April 20, 2011 at 10:52 AM
Normally it will not take more than a few hours. Please try again 2 or 3 hours later. Payments are reviewed by the payment systems () before sending "complete" message to Jotform servers.
Please logout and relogin to your account now and if that doesn't solve, try again in 2 or 3 hours later.
- gtrestorationAnswered on April 20, 2011 at 12:17 PM
Will my form remain disabled until then?
- JotForm FounderaytekinAnswered on April 20, 2011 at 01:27 PM
I do not see an upgrade for your account but in any case I enabled your account back. Please upgrade here or if you have received a payment confirmation, email it to us at atank at interlogy.com. Thanks.