What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I upgraded my account but my status has not changed and it's still not accepting submissions. How long does it take for the system to update?

    Asked by gtrestoration on April 20, 2011 at 10:26 AM

    I upgraded my account and paid for the monthly subcription, but my status has not changed and it's still not accepting submissions.  How long does it take for the system to update my account?

  • Profile Image
    JotForm Support

    Answered by JotFormSupport on April 20, 2011 at 10:52 AM

    Normally it will not take more than a few hours. Please try again 2 or 3 hours later. Payments are reviewed by the payment systems () before sending "complete" message to Jotform servers.

     

    Please logout and relogin to your account now and if that doesn't solve, try again in 2 or 3 hours later.

  • Profile Image

    Answered by gtrestoration on April 20, 2011 at 12:17 PM

    Will my form remain disabled until then?

  • Profile Image
    JotForm Founder

    Answered by aytekin on April 20, 2011 at 01:27 PM

    I do not see an upgrade for your account but in any case I enabled your account back. Please upgrade here or if you have received a payment confirmation, email it to us at atank at interlogy.com. Thanks.