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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Problems with forms Custom Thank You redirect to URL

    Asked by marioncatering on June 02, 2013 at 03:59 PM


    I tried to redirect my clients after they filling up thier order form to a THANK YOU page in my website but anyway they are redirected to the main page of my site?!


    The clients after filling the form up should be redirected toa THANK YOU page in my site which is:


    but they are redirected to:


    I have done everything as it should be but no luck!?

    And the forms have stoped to be sent to my mail as they used to?!

    I hope you will help me with those problems.



    Arian Jay


    Page URL:

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    JotForm Support

    Answered by jonathan on June 02, 2013 at 06:23 PM

    Hi Arian,

    Please try replacing the URL on the TY page to like this


    It should work. 

    I think your root page contains cript that prevent redicrection when the sub-domain www is in the URL.

    Hope this help. Please contact us if the issue persist.