What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Mail Notifications

    Asked by cbtafrica on June 03, 2013 at 05:26 AM

    Hi Jotform


    My mail notifications aren't working. Could you please assist


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    JotForm Support

    Answered by Welvin on June 03, 2013 at 05:51 AM


    Your settings are fine, but I recommend using noreply@jotform.com as your Form Sender Email.

    After that, add noreply@jotform.com to your Safe Sender List or Contact List. For more information about this issue, please kindly check this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues