When person 2 opens the link in the Unloading email, the formatting of the first question is skewed.

  • mattsgoodman
    Asked on April 8, 2020 at 1:37 AM

    I have a few additional problems, however, they are not as important as the last one I posted


    Problem 2:

    On an iPhone, when person 2 opens the link in the Unloading email, the formatting of the first question is skewed.

     1586312052jotform 4 Screenshot 10

    On a computer, when person 2 opens up the link in the Unloading email, they are brought to a blank screen.

    1586312213jotform 5 Screenshot 21j



    1586312322Jotform 6 Screenshot 32

    1586312384jotform 7 Screenshot 43

  • jherwin
    Replied on April 8, 2020 at 3:27 AM

    Do you mean the edit submission link?

    If so, can you please try opening the link using another browser app and see if you will replicate the issue there?

    Also, Is there any way you can take a short clip of the problem? That would help us troubleshoot this for you. You can upload the screencast on Google Drive or Dropbox and then share with us the shareable link so we can view it on our end.

    Looking forward to your response.

  • mattsgoodman
    Replied on April 8, 2020 at 8:04 PM
  • jherwin
    Replied on April 8, 2020 at 9:17 PM

    Thanks for updating us!

    Please open a new thread if you need any further assistance. We will be happy to help.