Email came with no PDF Attachment

  • pmrfboard
    Asked on April 8, 2020 at 5:43 PM

    4621293803212997883 .. this one came through with no PDF attached.

    4620071834018653858 .. additionally, this one is in JotForm submissions but we have received no email.

  • Elton Support Team Lead
    Replied on April 8, 2020 at 10:23 PM

    We're sorry to hear that.

    1. It could be due to a temporary server issue. You can download the PDF here for now https://www.jotform.com/pdf-editor/91955596855276?submission=4621293803212997883.

    Also, I suggest you add a PDF Link into your email so in case there's no attachment, you could still download the PDF within your email by clicking the PDF link. Here's how:

    Go to SETTINGS > EMAILS > Edit NOTIFICATION

    Email came with no PDF Attachment Image 30

    Click Form Fields and add the PDF Link.

    Email came with no PDF Attachment Image 41

    2. I checked in the server logs and this email is sent. Please check it again on your end including your spam folder. There is also an autoresponder email sent to the user.

    Here's the specific email log: https://www.jotform.com/emails/5e8b75e537636119b0bbd9b0

    Email came with no PDF Attachment Image 1 Screenshot 52

    Email came with no PDF Attachment Image 2 Screenshot 63