Form URL shows an insecure sign

  • MichelleJacoby
    Asked on April 8, 2020 at 6:55 PM

    We have a client questionnaire form that is showing up as not secure.  I thought that all JotForms are secure- is there a switch to turn this on?  How can we make this secure.


    Thank you

  • roneet
    Replied on April 8, 2020 at 11:34 PM

    We have noticed that there is an image that is using an insecure URL.

    There is some issue with the theme you are having. I would suggest you clone the form and then change the template of the form to see if this resolves the issue.

    Thanks.

  • MichelleJacoby
    Replied on April 9, 2020 at 9:43 AM

    What do you mean by change the template of the form?  I have cloned it....now what are the next steps?

  • roneet
    Replied on April 9, 2020 at 11:23 AM

    Once you have cloned the form and to switch to a different template you can check this Gif:

    Form URL shows an insecure sign Image 10

    However, this will reset all the designs you have in the Form. You have to apply the formatting once again.

    I have cloned the form and applied the formatting in my cloned version:

    https://form.jotform.com/200994555429970

    You can clone this form. This page is secure.

    Let us know if you have further questions.

    Thanks.

  • MichelleJacoby
    Replied on April 9, 2020 at 11:41 AM

    Sorry, I have no technical abilities- I see the form you cloned and it is secure.  How do I use that as my form?

  • roneet
    Replied on April 9, 2020 at 1:02 PM

    You can follow this guide to clone the form to your account:

    Guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL

    My Cloned Form:

    https://form.jotform.com/200994555429970

    Let us know if you have further questions.

    Thanks.

  • MichelleJacoby
    Replied on April 9, 2020 at 2:41 PM

    Thank you!