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MichelleJacobyAsked on April 8, 2020 at 6:55 PM
We have a client questionnaire form that is showing up as not secure. I thought that all JotForms are secure- is there a switch to turn this on? How can we make this secure.
Thank you
Page URL: https://form.jotform.com/51595207136152 -
roneetReplied on April 8, 2020 at 11:34 PM
We have noticed that there is an image that is using an insecure URL.
There is some issue with the theme you are having. I would suggest you clone the form and then change the template of the form to see if this resolves the issue.
Thanks.
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MichelleJacobyReplied on April 9, 2020 at 9:43 AM
What do you mean by change the template of the form? I have cloned it....now what are the next steps?
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roneetReplied on April 9, 2020 at 11:23 AM
Once you have cloned the form and to switch to a different template you can check this Gif:
However, this will reset all the designs you have in the Form. You have to apply the formatting once again.
I have cloned the form and applied the formatting in my cloned version:
https://form.jotform.com/200994555429970
You can clone this form. This page is secure.
Let us know if you have further questions.
Thanks.
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MichelleJacobyReplied on April 9, 2020 at 11:41 AM
Sorry, I have no technical abilities- I see the form you cloned and it is secure. How do I use that as my form?
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roneetReplied on April 9, 2020 at 1:02 PM
You can follow this guide to clone the form to your account:
Guide: https://www.jotform.com/help/42-How-to-Clone-an-Existing-Form-from-a-URL
My Cloned Form:
https://form.jotform.com/200994555429970
Let us know if you have further questions.
Thanks.
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MichelleJacobyReplied on April 9, 2020 at 2:41 PM
Thank you!