What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why Does Email Response not match Input Field Label?

    Asked by choreo on June 04, 2013 at 01:11 AM

    I am attaching an image of my Form on JotForm and the Email it sends when submitting the form. Why do the labels in Yellow not match???

    When I look at my code pasted in my page it matches the JotForm label, but it sends the "Avis Lube" label from another form?

    Page URL:

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    JotForm Support

    Answered by Welvin on June 04, 2013 at 01:21 AM


    It's probably because you've made some changes to the field labels then forgot to also change the format or the field tag into your form notification settings.

    I recommend deleting your current email notification(s) by following this guide: How to Delete Notifications/Autoresponder then re-create by following this guide: Setting Up Email Notifications



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    Answered by choreo on June 04, 2013 at 01:59 AM

    That was my problem!



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    JotForm Support

    Answered by Welvin on June 04, 2013 at 02:10 AM

    Great! If you have any further questions, concerns or suggestions please do not hesitate to contact us again.