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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Session save and continue later not saving the form data

    Asked by carersinbeds on June 04, 2013 at 10:34 AM

    We have had a few issues with our form, where it kept on crashing or freezing on some applicants computers. I was recommended to take the autofill feature off, and set up a second form in order for applicants to save their progress on the form, like in this article How to Save Forms to Continue Later.

    However, after looking through the article several times, the content of the main form is still not saving when you close the browser. I have discussed this issue in another topic at http://www.jotform.com/answers/224033-My-form-keeps-freezing-when-autofill-is-enabled and was recommented to start a new topic.

    The first form url is http://form.jotform.co/form/31542255726857

    The main form url is http://form.jotformeu.com/form/31224970454351



    Page URL:

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    JotForm Support

    Answered by EltonCris on June 04, 2013 at 10:39 AM

    Hi James,

    Thank you so much for your cooperation. I am still investigating this case on my side. If I can't provide any workaround or solution, I will escalate this to our lvl 2 team. I will get back to you with my findings sooner. Thanks a lot!

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    JotForm Support

    Answered by EltonCris on June 04, 2013 at 11:56 AM


    I have now escalated this issue to our higher team. I think I've found a pattern that causes the session data not being saved. Our team will get back to you with updates once this is fixed.

    Our apologies for the inconveniences caused.

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    Answered by carersinbeds on June 07, 2013 at 10:45 AM

    Hi, have you you managed to find the problem with our form yet?

    We'd like to use the form for another role we have got at the moment if possible.

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    Answered by sidharth_kch on June 07, 2013 at 11:21 AM


    We don't have any update on this yet but your issue is already assisgned to one of our key developer. As soon as there are any updates from them, you will get the notification via this thread.



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    JotForm Support

    Answered by liyam on June 23, 2013 at 12:10 AM

    We apologize for this delayed response, James. It took some time to figure out what was going on.  We've now managed to fix this issue.  Using sessions with your form should be working fine now.

    If you continue to experience problems with your form, please do let us know.


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    Answered by carersinbeds on June 25, 2013 at 09:48 AM

    Brilliant, that looks like its working now. Thank you for all your help.