Form isn't sending mail.... again.

  • Profile Image
    abcstations
    Asked on June 04, 2013 at 04:46 PM

    address is kiny@abcstations.com

     

    form is here http://www.kinyradio.com/birthday.html

     

    this happens way too often

  • Profile Image
    EliezerN
    Answered on June 04, 2013 at 05:48 PM

    Hello,

    I apologize for inconvenience.

    I've checked your email address and I found that:

    Result: kiny@abcstations.com was IN the bounce list

     Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013ec25628ec-16f80f3a-a50c-42=5f-8989-e598def3d3bb-000000@amazonses.com> sender rejected. IB504'

    That's why you were not receiving notifications, but now I have already removed kiny@abcstations.com from the bounce list.

    Now it must work right.

    Also, I would recommend you to whitelist our domain names if the issue persists:

             jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co 

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreplay@jotform.com" sender).

    In cases like this the next guide may be helpful: How to setup email alerts to prevent email bouncing related issues.

    Let us know how it works or if you need further assistance.