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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form isn't sending mail.... again.

    Asked by abcstations on June 04, 2013 at 04:46 PM

    address is kiny@abcstations.com


    form is here http://www.kinyradio.com/birthday.html


    this happens way too often

  • Profile Image

    Answered by EliezerN on June 04, 2013 at 05:48 PM


    I apologize for inconvenience.

    I've checked your email address and I found that:

    Result: kiny@abcstations.com was IN the bounce list

     Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000013ec25628ec-16f80f3a-a50c-42=5f-8989-e598def3d3bb-000000@amazonses.com> sender rejected. IB504'

    That's why you were not receiving notifications, but now I have already removed kiny@abcstations.com from the bounce list.

    Now it must work right.

    Also, I would recommend you to whitelist our domain names if the issue persists:


    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co 

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

    (We use Amazon SES method for "noreplay@jotform.com" sender).

    In cases like this the next guide may be helpful: How to setup email alerts to prevent email bouncing related issues.

    Let us know how it works or if you need further assistance.